Shipping & FAQs
What payment options are there?
We accept payment via Credit Card, PayPal and Direct Deposit.
If you wish to pay via Direct Deposit, please contact us to arrange. Note that the funds must clear in our account before the items will be dispatched and the item(s) will be returned to stock if payment is not received within 3 business days from the date of the order.
Trade/credit accounts are also available for schools and kindergartens. Please contact us for further details.
When will I receive my order?
Please allow up to 72 hours for your order to be dispatched/processed. In some cases, we may need to contact you prior to dispatch to discuss alternatives if an item is out of stock.
We are committed to our excellent customer service and we work as hard as we can to make sure that your parcel gets to you as soon as possible. Please note that Creative Play Puppets cannot guarantee any delivery time once your parcel has been dispatched. Tracking numbers are provided in the Shipping Confirmation email which is sent to you once your order has been dispatched.
Creative Play Puppets will arrange for the delivery of goods to the address provided as the preferred delivery address.
If delivery is unsuccessful and returned to Creative Play Puppets, the customer will be responsible for any redelivery charges should they arise.
Please note that we are unable to cancel orders once they have been shipped.
Where do you ship to?
Generally our on-line store only allows delivery Australia wide, however, if you require an item to be sent overseas, please contact us to obtain a shipping quote.
Do you offer trade accounts for schools and kindergartens?
Schools and kindergartens are welcome to apply for credit accounts. These are generally 14 day accounts unless otherwise arranged. We require official purchase orders to be provided before the goods are collected or posted. Please contact our helpful team via email or telephone to arrange a trade account for your school or kindergarten.
What happens if I receive the wrong item or my item is damaged or if I change my mind?
Should you receive the wrong item, please contact us on (03) 5984 4227 as soon as possible to discuss your options.
If your item is damaged in transit, please keep all packaging and tags and email photos of the damaged item and packaging to us for our review at [email protected] Please be sure to include your order number and contact details. If the fault is minor, we reserve the right to replace or repair.
As per the ACCC Guidelines, we are not required to offer a refund or replacement if you change your mind.
If you have any other questions at all, please contact one of our friendly staff on (03) 5984 4227 or at [email protected]