Shipping

Generally our on-line store only allows delivery Australia wide, however, if you require an item to be sent overseas, please contact us to obtain a shipping quote.

We do not ship to PO boxes.

Returns

Should you receive the wrong item, please contact us on (03) 5984 4227 as soon as possible to discuss your options.

If your item is damaged in transit, please keep all packaging and tags and email photos of the damaged item and packaging to us for our review at info@creativeplaypuppets.com.au. Please be sure to include your order number and contact details. If the fault is minor, we reserve the right to replace or repair.

As per the ACCC Guidelines, we are not required to offer a refund or replacement if you change your mind.